Financial Worker

Programme Manager (Payments)



Reporting to the Programme Manager, the role is to ensure that the Enabling Services workstreams provide all the foundations for the Delivery and Readiness Pillars to support and underpin the FCM Programme.


The Enabling Services work-streams include Governance, Fraud, Communication and Stakeholder Management and Customer Experience.


The role is responsible for the delivery of the FCM Programme Pillar and reports regular status into the appropriate Working Groups/Committees




  1. Stakeholder Management

    • The identification, analysis and planning of actions to engage with, communicate with, negotiate with and influence stakeholders.

    • Consistently deliver high-quality services to our Participants

    • Understand Participant needs and assist in building them into the program, highlighting any areas of issue


  2. Project Governance & Documentation

    • Assist in the production of governance documentation as required or directed

    • Feed reports into the Programme Working Group on status and progress


  3. Produce and Maintain Project Plans

    • Maintain project & programme plans, the timing of updates will be driven by reporting cycles within the Programme

    • Dependencies management

    • Contribute to project requirements by identifying project milestones, phases, and elements; forming project team.

    • Assists in enforcement of project deadlines and schedules.


  4. Maintain Project Risk and Issue Register

    • Assist in Identifying, recording and reporting of any risks and issues within the Enabling Services workstreams

    • Risks & Issue management.


  5. Change Control

    • Ensure the programme change control process is followed very carefully to ensure change is kept to minimum


  6. Reporting and Meetings

  • Ensuring individual project reports are submitted on time to PMO

  • Ensure the programme manager is kept abreast of all relevant issues and project/program progress

  • Ensure resource conflicts are identified and brought to the attention of the programme manager

  • Ensure all relevant meetings are minuted as required


  1. Conflict Management

    • Identifying and addressing differences that, if unmanaged, would affect project objectives. Preventing differences becoming destructive elements in a project


  2. Documentation Filing and Version Control

    • Ensuring all project documentation is filed correctly in the agreed folder structure

    • All documentation produced is version controlled




  1. Previous experience

  • The candidate must have excellent knowledge of payment systems and payment schemes and be able to demonstrate this

  • The candidate must be able to demonstrate successful delivery of projects within a politically charged environment working with both Member Banks, Schemes and with regulators

  • The candidate must be able to demonstrate having run a similar project or operational area and understand the balance of priorities between Members, Scheme, Programme & Regulators

  • Experience of Governance and how this can be used to aid in delivery

  • Experience of managing a wider range of internal and external stakeholders

  • Experience of identifying and managing both internal and external customer issues


  1.       Qualities sought

  • Ability to use interpersonal skills to manage relationships from working teams up to board level and bridge the gaps in-between

  • Ability to solve complex, politically and potentially emotionally charged situations to achieve the Programme goals

  • Exceptional communication skills; using these to ensure the right outcomes and unify doubters

  • Candidate must be self-starting, proactive and be a consummate professional to ensure the Company and the Programme maintains an excellent working relationship with both members and key stakeholders

  • A keen eye for detail; the ability to draw out missing detail or data that does not align with Programme objectives

  • Experience in committee chairing and workshop facilitation

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Added By: Ainsley Morgan On: 16/07/2015


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